Start with a fair speed test
Run tests at different times, close unnecessary downloads and compare results over Wi-Fi and a wired connection where possible. Speeds vary by device, network conditions and plan.
HELP CENTER
Slow Internet? Check Speed, Wi-Fi & Plan Options
Understand why home internet feels slow and how to troubleshoot speed issues before comparing new internet plans.
USEFUL INFORMATION
Work through the likely causes
Use these practical details to make an informed decision. Service options depend on your address and provider.
Common causes of slow internet
Distance from the router, outdated equipment, network congestion, too many simultaneous activities or issues with the provider connection can all contribute.
When a different plan may help
If your household regularly reaches the limits of its plan, compare options based on simultaneous users, video calls, streaming and upload needs—not just the highest advertised speed.
BEFORE YOU ORDER
Compare the details that affect your decision.
| Question | Why it matters |
|---|---|
| Is it available at my address? | Coverage can vary within the same ZIP code or building. |
| What is the total monthly price? | Promotions, equipment, taxes and fees can change your bill. |
| What installation is required? | Appointment availability, wiring and permissions can affect timing. |
| What are the contract terms? | Understand commitments and cancellation charges before agreeing. |
FREQUENTLY ASKED QUESTIONS
Questions worth asking
How do I check if my internet is slow?
Run speed tests on a wired device when possible and compare the results with your plan details.
Why is internet slow at night?
Network congestion, household device usage and Wi-Fi interference can contribute to slower performance.
How do I confirm the full cost before ordering?
Ask for a written breakdown of introductory and regular pricing, equipment, installation, taxes, fees and any contract commitments.
Does availability vary by address?
Yes. A provider may cover part of a ZIP code but not every street or unit. Final eligibility depends on the exact service address.
NEXT STEP
Need help exploring other options?
Our team can discuss eligible services, installation considerations and important plan terms.