Check service availability
Confirm the new provider serves your exact address, including your apartment or unit.
PRACTICAL GUIDE
How to Switch Internet Providers Without Losing Service
Plan a smoother internet provider switch with an availability check, installation checklist and cancellation considerations.
Availability and terms vary by provider and service address.
01 / THE PROBLEM
What could be causing the problem?
Confirm the new provider serves your exact address, including your apartment or unit.
02 / WHY IT MATTERS
Why this issue matters.
Review promotional duration, equipment, taxes, installation, data limits and early termination charges.
Before spending money on a new plan or equipment, confirm what is actually causing the issue.
03 / WHAT TO DO
What to check, step by step.
Work through the relevant checks before deciding whether another service is necessary.
Compare total cost
Review promotional duration, equipment, taxes, installation, data limits and early termination charges.
Schedule before canceling
Where possible, install and test the new service before disconnecting the old one.
Return rented equipment
Keep receipts and confirmation numbers for equipment returns and account closure.
04 / THE SOLUTION
Choose the next step that actually helps.
Check both providers’ billing cycles and cancellation rules before selecting your switch date.
Discuss service options05 / THE OUTCOME
What a better outcome looks like.
You can make a clearer decision with the information that matters to your household.
Before you order, confirm:
- Availability at the exact address
- Complete monthly price and promotional period
- Equipment and installation costs
- Contracts, fees and cancellation rules
FREQUENT QUESTIONS
Answers before you decide.
Should I cancel my old internet before installation?
Usually it is safer to confirm the new connection works before canceling the old service, subject to billing and contract terms.
What should I return when switching?
Check whether the former provider requires you to return a modem, router, TV box or other leased equipment.
How can I check what services are available at my address?
Provider availability is determined by the complete service address. Call to discuss eligible options and verify the offer before ordering.
What should I check before committing to a plan?
Review the full monthly price, promotional period, equipment, installation, taxes, fees and cancellation terms.
NEXT STEP
Call (888) 383-4504Still have questions about your options?
Speak with a representative about eligible services and the important terms.