Test close to the router
Run two speed tests near your router and compare results at different times. If possible, also test by Ethernet.
PRACTICAL GUIDE
Slow Internet? Check Speed, Wi-Fi & Plan Options
Understand why home internet feels slow and how to troubleshoot speed issues before comparing new internet plans.
Availability and terms vary by provider and service address.
01 / THE PROBLEM
What could be causing the problem?
Run two speed tests near your router and compare results at different times. If possible, also test by Ethernet.
02 / WHY IT MATTERS
Why this issue matters.
Large downloads, cloud backups and simultaneous 4K streams can compete for bandwidth.
Before spending money on a new plan or equipment, confirm what is actually causing the issue.
03 / WHAT TO DO
What to check, step by step.
Work through the relevant checks before deciding whether another service is necessary.
Check household usage
Large downloads, cloud backups and simultaneous 4K streams can compete for bandwidth.
Improve wireless coverage
Move the router away from thick walls and interference; consider better placement or a mesh network for larger homes.
Compare with your plan
Look at the advertised download and upload speeds and the provider’s explanation of typical performance.
04 / THE SOLUTION
Choose the next step that actually helps.
A plan change may help when the connection itself is saturated, but it will not fix every Wi-Fi coverage problem.
Discuss service options05 / THE OUTCOME
What a better outcome looks like.
You can make a clearer decision with the information that matters to your household.
Before you order, confirm:
- Availability at the exact address
- Complete monthly price and promotional period
- Equipment and installation costs
- Contracts, fees and cancellation rules
FREQUENT QUESTIONS
Answers before you decide.
How do I check if my internet is slow?
Run speed tests on a wired device when possible and compare the results with your plan details.
Why is internet slow at night?
Network congestion, household device usage and Wi-Fi interference can contribute to slower performance.
How can I check what services are available at my address?
Provider availability is determined by the complete service address. Call to discuss eligible options and verify the offer before ordering.
What should I check before committing to a plan?
Review the full monthly price, promotional period, equipment, installation, taxes, fees and cancellation terms.
NEXT STEP
Call (888) 383-4504Still have questions about your options?
Speak with a representative about eligible services and the important terms.