Check the exact address
Use the complete street address and unit number. Providers may serve one building but not the next, even within the same ZIP code.
PRACTICAL GUIDE
Get a New Internet Connection for Your Home
Need a new internet connection? Compare fiber, cable and wireless internet options, understand installation and learn what to ask before ordering.
Availability and terms vary by provider and service address.
01 / THE PROBLEM
What could be causing the problem?
Use the complete street address and unit number. Providers may serve one building but not the next, even within the same ZIP code.
02 / WHY IT MATTERS
Why this issue matters.
Fiber, cable, fixed wireless and satellite each have trade-offs in speed, latency, availability and installation requirements.
Before spending money on a new plan or equipment, confirm what is actually causing the issue.
03 / WHAT TO DO
What to check, step by step.
Work through the relevant checks before deciding whether another service is necessary.
Choose the connection type
Fiber, cable, fixed wireless and satellite each have trade-offs in speed, latency, availability and installation requirements.
Plan for installation
Ask whether a technician is needed, where equipment will go, and whether drilling, landlord approval or an activation fee applies.
Confirm your first bill
Ask when billing starts, what the promotional period covers and whether equipment, taxes or setup fees are extra.
04 / THE SOLUTION
Choose the next step that actually helps.
Keep the existing connection active until the new service is installed and tested when practical.
Discuss service options05 / THE OUTCOME
What a better outcome looks like.
You can make a clearer decision with the information that matters to your household.
Before you order, confirm:
- Availability at the exact address
- Complete monthly price and promotional period
- Equipment and installation costs
- Contracts, fees and cancellation rules
FREQUENT QUESTIONS
Answers before you decide.
How long does new internet installation take?
Timing depends on address, provider, technology, technician availability and whether the home is already wired.
What do I need to order home internet?
Usually your full service address, preferred installation date and details of your household usage.
How can I check what services are available at my address?
Provider availability is determined by the complete service address. Call to discuss eligible options and verify the offer before ordering.
What should I check before committing to a plan?
Review the full monthly price, promotional period, equipment, installation, taxes, fees and cancellation terms.
NEXT STEP
Call (888) 383-4504Still have questions about your options?
Speak with a representative about eligible services and the important terms.